Transaction Security Policy

1. General Provisions

This Transaction Security Policy (hereinafter referred to as the Policy) establishes the rules and procedures for ensuring the security of online payments made by users on the website, owned by Tiesti (hereinafter referred to as the Company).

The Policy is aimed at protecting the personal and financial information of users during online transactions and ensuring the transparency and reliability of the payment process.

2. Payment Systems and Security Measures

All online payments made on the website are processed through certified payment systems — Octobank, Sello Pay and Rahmat — which comply with international data security standards (PCI DSS). Data transmission takes place over a secure connection using SSL/HTTPS encryption protocols.

The Company does not store or process users' bank card information. All payment operations are handled directly by the payment provider, which eliminates any risk of unauthorized access to sensitive data.

3. Confidentiality of User Data

During payment, the user provides only the minimum necessary information — name, contact phone number, email address, and payment amount. This data is used solely for processing the transaction and is not transferred to third parties except in cases expressly provided for by law.

Each payment session is conducted through a secure, encrypted communication channel, preventing interception or data manipulation by unauthorized parties.

4. User Responsibility

The user is responsible for maintaining the confidentiality of their account credentials, passwords, and payment details.

The Company is not liable for any losses arising from:

• the user disclosing their payment information to third parties;
• unauthorized access to the user's personal device;
• errors made during data entry or the use of insecure networks.

Users are strongly advised to make online payments only from personal devices and through trusted, secure Internet connections.

5. Limitation of Company Liability

The Company ensures the reliable and secure operation of its information systems; however, it shall not be held liable for:

• technical failures or interruptions on the part of payment systems (Octobank, Sello Pay, Rahmat or banking gateways);
• disruptions caused by Internet service providers or power outages;
• actions of third parties that compromise transaction security.

The Company undertakes to promptly eliminate any technical or security issues that may affect the integrity of online payments.

6. Refunds and Transaction Confirmation

All payments are made exclusively through the website and are automatically confirmed by the payment provider.

Refunds may only be issued based on a written request sent via email to companytiesti@gmail.com within 24 hours after the payment is made, provided that the product is returned in its original condition.

Refunds are processed only through the same payment method used for the original transaction, in order to prevent fraudulent or unauthorized activities.

7. Contact Information

If you have questions regarding this Transaction Security Policy, please contact us:

© 2025 Tiesti. All rights reserved.

Last updated: January 6, 2025.